Published on 22/11/2025
Ministry of Works and Transport (MoWT) has noted concerns circulating regarding alleged illegal fees and delays in the issuance of digital number plates.
The Ministry regrets the inconvenience caused to clients who have experienced delays in the vehicle registration and number-plate issuance process. These concerns are not taken lightly, and investigations have commenced to bring the culprits to book.
Therefore, any demand for additional facilitation foes’is illegal, unautho- rised, and is condemned in the strongest terms. Clients who pay illegal fees do so at their own risk. The Ministry strongly cautions the public not to connive in these acts but instead to report them in confidence for action to the Ministry through the Permanent Secretary, the Chief Licensing Officer and to the Uganda Police Force or the Inspector General of Government.
You may also call 0200420000 or email inquiries @mvr.go.ug for administrative action.
On this note, the general public is also advised to approach the Government office for motor vehicle registration located at the URA Headquarter offices, Nakawa, for direct service and avoid the use of middlemen in the post-registration process.
To further strengthen transparency in the process, the Ministry has established a Dashboard Monitoring Tool that will allow vehicle owners to track the progress of their registration in real time and identify which entity is handling their application.
This is aimed at eliminating delays, closing loop- holes, and giving every Ugandan a seamless experience The Ministry remains committed to a transparent, accountable, and corruption-free vehicle registration system and urges the public to reject and report any illegal payments
